Last updated: 14 October 2026
1. Who We Are
Jaju Dental (“we”, “us”, “our”) operates the website www.jajudental.com (the “Website”). Our clinic is located at Shop No. 5, Labh Ashish CHSL, Dadabhai Road, Opposite CNM School, Off S.V. Road, Vile Parle West, Mumbai – 400056, India. This Privacy Policy explains what information we collect through the Website, how we use it, and the choices you have.
2. Information We Collect
- Information you give us — When you fill our appointment or contact form, we collect your name, phone number, preferred date and time, the reason for your visit, and any message you choose to send.
- Direct communications — If you contact us by phone, WhatsApp, or email, we receive the information you share in that conversation, including your contact details.
- Information collected automatically — Like most websites, we may automatically collect basic technical data such as your IP address, browser type, device type, pages visited, and time spent — typically through cookies and analytics tools (see Section 6).
We do not collect your medical or dental history through this Website. Clinical information is collected only at the clinic, directly and with your consent, and is maintained as part of your confidential patient record.
3. How We Use Your Information
- To schedule, confirm, reschedule, or follow up on your appointments.
- To respond to your enquiries about treatments, timings, or costs.
- To send appointment reminders or important clinic updates by phone, SMS, WhatsApp, or email.
- To improve our Website, services, and patient experience.
- To comply with applicable laws and professional record-keeping obligations.
We do not sell, rent, or trade your personal information to anyone, and we do not use your information for third-party marketing.
4. Legal Basis & Consent
We process your personal data based on your consent (which you give when you submit a form or contact us), and where necessary, to provide the healthcare services you request or to meet our legal obligations. You may withdraw your consent at any time by contacting us, though this may affect our ability to schedule or manage your appointments.
5. How We Share Information
Your information may be shared only with: (a) service providers who help us run the Website or manage appointments (such as hosting or booking-form providers), who are bound to keep it confidential; (b) government or regulatory authorities where required by law; and (c) professional advisors where necessary. Patient clinical records are never shared except as permitted by law or with your explicit consent.
6. Cookies & Analytics
Our Website may use cookies and similar technologies, including Google Analytics and embedded services such as Google Maps, to understand how visitors use the site and to improve it. You can disable cookies through your browser settings; the Website will still work, though some features may be limited.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain the information submitted through the Website only as long as needed for the purposes described above, or as required by law. Clinical records maintained at the clinic are retained in line with applicable medical record-keeping requirements in India.
9. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of data we are not required to retain, withdraw consent, and raise a grievance. To exercise any of these rights, contact us using the details in Section 12.
10. Children’s Privacy
Appointments for children must be made by a parent or legal guardian. We do not knowingly collect personal information directly from children through this Website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact & Grievances
For any questions, requests, or grievances regarding your personal data, contact:
Grievance contact: Dr. Shrutika Jaju, Proprietor, Jaju Dental
Address: Shop No. 5, Labh Ashish CHSL, Dadabhai Road, Opposite CNM School, Vile Parle West, Mumbai – 400056
Phone: +91 86391 97493
Email: jajudental@gmail.com